Rail commuters 'want more trains'

A campaign to cut over-crowding has been launched by frustrated rail commuters in the west of England.

The More Train, Less Strain group wants First Great Western to provide more trains on its routes.

The train company recently took over the Wessex Trains franchise and re-vamped its timetable, leading to complaints from many passengers including those who regularly use Oldfield Park station.

It said it is now reviewing the timetable, and monitoring the situation.

Simon Carpenter, Frome resident and campaign co-ordinator, said: "The overcrowding of trains is scandalous.

"It is becoming increasingly common place for passengers to be left standing at stations because trains are already at bursting point."

This is the letter posted on the First Great Western website from Glenda Lamont, Customer Services Director, detailing how tey claim they are addressing customer concerns about the new timetable:
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Dear Customer,

I know many of you are concerned about the changes to your journey as a result of the recent timetable changes.

Some of these issues have arisen because of our own operational problems, others because we recognise elements of the timetable haven’t met all customers’ needs.

We have an opportunity in December 2007 to change the timetable again, however, I understand for many people a quicker solution is required.

Whilst not wishing to promise something we cannot deliver, the purpose of this note is to assure you we have a team of people looking at what may be possible for early in the New Year.

May I take this opportunity of sending you season’s greetings from all at First Great Western.

Glenda Lamont
Customer Services Director
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Why not email First and tell them what you think or call a member of their Customer Services Team on: 08457 000 125 (open daily, 0700 to 2200).